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Edit File: refund-and-cancellation-policy.php

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<title>Refund and Cancellation Policy | Pinnacle Services </title>
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                        <h1 class="sub-title">Refund and Cancellation Policy</h1>
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                                <li><a href="<?php echo $base_url; ?>">home</a></li>
                                <li><a>Refund and Cancellation Policy</a></li>
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<p><strong>1. Scope</strong></p>
<p>As <a href="https://pinnacle-s.com">https://pinnacle-s.com</a> is primarily a portfolio and corporate information website, direct purchases or transactions are not typically processed here.</p>
<p>However, if you engage Pinnacle Services for event management, catering, Food court management, or corporate service contracts, the following policies may apply.</p>

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<p><strong>2. Service Cancellations</strong></p>
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    <li>Service or project cancellations must be communicated in writing via email or official correspondence.</li>
    <li>Cancellation terms, fees, and refund eligibility will depend on the specific service agreement or contract signed between the client and Pinnacle Services.</li>
    <li>For online food orders, please refer to the ordering platform’s refund policy available at <a href="https://orders.pinnacle-s.com" target="_blank">orders.pinnacle-s.com</a>, <a href="https://pinnacle-s.com" target="_blank">pinnacle-s.com</a>, and <a href="https://onthego.pinnacle-s.com" target="_blank">onthego.pinnacle-s.com</a>.</li>
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<p><strong>3. Refund Eligibility</strong></p>
<p>Refunds may be applicable under the following conditions:</p>
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    <li>Advance payments made toward a service that has not yet been initiated or committed to external vendors.</li>
    <li>Cancellation of a service due to unforeseen operational issues on our end.</li>
    <li>Duplicate payments or incorrect transactions verified by our finance team.</li>
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<p>Refunds will be processed within 7–10 business days to the original payment method or through another agreed mode.</p>
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<p><strong>4. Dispute Resolution</strong></p>
<p>Clients may raise disputes regarding payments or services by contacting our support team within 2 business days of the issue.</p>
<p>We will review the concern and aim for a fair resolution, which may include partial refund, rescheduling, or service credit.</p>
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<p><strong>5. Exclusions</strong></p>
<p>No refunds are applicable for:</p>
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    <li>Completed services or events already executed.</li>
    <li>Client-initiated cancellations after resource deployment or logistical confirmation.</li>
    <li>Preference changes or dissatisfaction unrelated to service quality.</li>
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<p><strong>6. Contact</strong></p>
<p class="testterm">For all refund and cancellation queries:</p>
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<li>Email: <a href="mailto:info@pinnacle-s.com">info@pinnacle-s.com</a></li>
<li>Subject Line: Refund/Cancellation Request</li>
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